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Ntrepid is seeking a detail oriented and resourceful Cyber Operations Analyst who is passionate about learning new technologies and supporting the customer’s mission in a unique and exciting way. In this role you will assist in account management, processing customer requests, configuration and management of technology components, technical and non-technical research and analysis, and program administration. As the operations analyst you will work closely with the program manager, engineers, developers, and other operational support personnel. The ideal candidate will be hungry for a challenge, eager to grow their skillset, motivated to expand their role, and able to gain quick familiarity with new subject matter and technologies.


  • Implement cutting edge mobile technologies
  • Troubleshoot technical challenges in a mobile environment via phone, email, or chat
  • Respond to requests for information and manage quickly changing deadlines and priorities
  • Development and maintenance of working relationships with service providers and technology resellers
  • Production of concise, accurate and timely status reports and assessments of program accounts and services
  • Coordinate with network engineers, developers, the customer(s), and program managers to ensure the customer’s mission is successful
  • Participate in briefings, often communicating to both technical and non-technical audiences
  • Management of supply chain logistics
  • Maintain a database of customer requests


  • U.S. Citizenship required
  • Willingness and ability to apply for a background check by the customer
  • Bachelor’s degree
  • 1+ year(s) of professional experience
  • Strong interpersonal and communication skills
  • Ability to work independently and as part of a small team
  • Highly organized and an efficient problem solver
  • Experience with Mac OSX, iOS 8-11, and Android 4.0-8
  • Experience and familiarity with social media and chat applications
  • Strong interest in mobile technology and other related fields
  • Ability to read and speak Spanish, prefer but not required

Apply Here!