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Overview

The IT Support Specialist is a unique position that works within the IT Operations Group. This role supports internal users in their day-to-day activities, administers a diverse set of different applications and systems, and handles other tasks as defined by the IT Support Manager. The Support Specialist’s goal to provide the best tools and premier customer service to our customers.

Responsibilities

  • Provide internal customer support via phone, chat, remote access, and on-site
  • Communicate at the appropriate level based on the audience (entry level professional to executives)
  • Troubleshoot, diagnose, and resolve problems related to: hardware failures, operating systems, software applications, and network issues
  • Work within a ticketing system to respond to incidents and service requests
  • Provide administrative assistance with password resets, remote software installations, email configuration, etc
  • Maintain accurate account of inventory for all corporate assets
  • Create and maintain support documentation and training materials
  • Document and enforce corporate policies and best practices
  • Implement new strategies or procedures when required

 Qualifications

  • U.S. Citizenship required
  • 2+ years of help desk/IT customer service support in an enterprise environment
  • BS degree in Information Technology, Computer Science, or equivalent work experience
  • Experience with Apple (OS X, Server, & iOS), Linux (Debian & Ubuntu preferred), Windows, and/or Android devices
  • Experience with MDM / EMM solutions (Airwatch preferred)
  • Ability to lift up to 50 pounds
  • Advanced troubleshooting and multi-tasking skills.
  • Experience with VoIP phone systems (Cisco) preferred
  • Basic understanding of networking principles
  • Willing to work and learn in a fast paced, ever changing environment
  • Available for nights and weekends when required

Apply Here!