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Overview

NOC Lead will lead a graveyard shift team (10:00 PM - 6:30 AM PST) who supports the company’s production network environment. Your team will be responsible for monitoring and validating system alerts, performing initial troubleshooting, and escalating and communicating service disruptions to various stakeholders in the company. During your shift, you will be required to work cross-functionally with responsible teams for issue resolution and maintain ownership of issues until they are resolved.

Responsibilities

  • Provide leadership and guidance to NOC team members
  • Help guide and drive long term vision for the Network Operations Center
  • Partner with other NOC Leads and management to create a roadmap for Network Operations Center initiatives
  • Help create any project plans detailing milestones and major objectives
  • Create a work breakdown structure for your shift and assign to your shift members
  • Help create shift coverage planning and scheduling with the NOC Supervisor
  • Identify and implement process improvements
  • Provide training and support for other shift members
  • Monitor all production networks and respond to alerts according to standard process
  • Escalate and communicate issues to NOC Supervisor and NOC Director
  • Track and manage Incidents fully to ensure proper Operational information is captured
  • Create and maintain Knowledge Base articles (KBA) and Standard Operations Procedures(SOP)
  • Open and run bridge line calls for diagnosis and remediation of services
  • Fully document and communicate shift turnover reports
  • Provide daily, weekly and monthly reporting of your shifts Key Performance Indicators
  • Various other NOC Lead tasks as directed by NOC Supervisor

Qualifications

  • U.S. Citizenship Required
  • Must maintain a current Secret clearance
  • Must be open to working the “swing shift” of 2:00PM – 10:30PM PST
  • Bachelors degree or equivalent working experience, ideally
  • At least 2 years experience working in a 24/7 Network Operations Center environment and 8 years working in a professional environment
  • Previous leadership or management experience is preferred
  • 2-3 years of experience in both Linux and Windows
  • 2-3 years experience troubleshooting network related issues in a virtualized setting (VMWare)
  • Familiarity with enterprise class monitoring/management systems, including Zabbix, Nagios, Splunk, Last line, and/or Arbor
  • Experience with a Service Desk or Trouble ticketing software like BMC Remedyforce
  • Demonstrated leadership in Network Operations Center processes and experience offering appropriate improvements
  • An understanding of ITIL procedures in Incident Management
  • Demonstrated ability to lead and motivate others
  • Ability to be proactive and work well in a pressured and growing environment
  • Must demonstrate strong sense of urgency regarding solving mission critical issues
  • Must be a team player and be able to work effectively with peers to create a positive environment
  • Must be willing to work weekends, overnight shifts and holidays with flexibility to work additional shifts on short notice

Apply Here!